100 Buckets of Bits
100 buckets of bits on the bus
100 buckets of bits
Take one down, short it to ground
FF buckets of bits on the bus
FF buckets of bits on the bus
FF buckets of bits
Take one down, short it to ground
FE buckets of bits on the bus
My Dear Husband,
I am sending you this letter via this BBS communications thing, so that you will be sure to read it. Please forgive the deception, but I thought you should know what has been going on at home since your computer entered our lives TWO YEARS AGO. The children are doing well. Tommy is seven now and is a bright, handsome boy. He has developed quite an interest in the arts. He drew a family portrait for a school project, all the figures were good, and the back of your head is very realistic. You should be very proud of him.
Little Jennifer turned three in September. She looks a lot like you did at that age. She is an attractive child and quite smart. She still remembers that you spent the whole afternoon with us on her birthday. What a grand day for Jenny, despite the fact that it was stormy and the electricity was out.
I am doing well. I went blonde about a year ago, and discovered that it really is more fun! George, I mean, Mr. Wilson, the department head, has taken an interest in my career and has become a good friend to us all.
I discovered that the household chores are much easier since I realized that you didn't mind being vacuumed but that feather dusting made you sneeze. The house is in good shape. I had the living room painted last spring; I'm sure you noticed it. I made sure that the painters cut holes in the drop sheet so you wouldn't be disturbed.
Well, my dear, I must be going. Uncle George--err--Mr. Wilson, I mean, is taking us all on a ski trip and there is packing to do. I have hired a housekeeper to take care of things while we are away, she'll keep things in order, fill your coffee cup and bring your meals to your desk, just the way you like it. I hope you and the computer will have a lovely time while we are gone. Tommy, Jenny and I will think of you often. Try to remember us while your disks are booting.
Love,
Your Wife
LETTERS TO THE EDITOR (The Times of London)
Dear Sir,
I am firmly opposed to the spread of microchips either to the home or to the office, We have more than enough of them foisted upon us in public places. They are a disgusting Americanism, and can only result in the farmers being forced to grow smaller potatoes, which in turn will cause massive unemployment in the already severely depressed agricultural industry.
Backup - What you do when you sight a skunk in the woods.
Bar code - Them's the fight'n rules down da local tavern.
Bug - The reason you is a giv'n for calling in sick.
Byte - What yer pit bull dun to cusin Jethro.
Cache - Needed when you go to da store.
Chip - Yer cusin's uncle's mother's boyfriend's name.
Terminal - Time to call da undertaker.
Crash - When you go to Junior's party uninvited.
Digital - The art of counting on your fingers.
Diskette - A female Disco dancer.
Hacker - Uncle Leroy after thirty years of smoking.
Hardcopy - Picture looked at when selecting tattoos.
Internet - Where cafeteria workers put their hair.
Keyboard - Where you hang the keys to the John Deere.
Mac - Big Bob's favorite fast food.
Megahertz - How your head feels after seventeen beers.
Modem - What ya did when the grass and weeds got too tall.
Mouse pad - Where Mickey and Minnie live.
Network - Scoop'n up a big fish before it breaks the line.
Online - Where to stay when taking the sobriety test.
Rom - Where the pope lives.
Screen - Helps keep the skeeters off the porch.
Serial port - A red wine you drink with breakfast.
Superconductor - Amtrak's Employee of the year.
Scsi - What you call your week-old underwear.
Costello calls Abbott with some questions about UNIX.
Costello: What is the command that will tell me the revision code of a program?
Abbott: Yes, that's correct.
Costello: No, what is it?
Abbott: Yes.
Costello: So, which is the one?
Abbott: No. 'which' is used to find the program.
Costello: Stop this. Who are you?
Abbott: Use 'who am i' not 'who r yoo'. You can also 'finger yoo' to get information about 'yoo'.
Costello: All I want to know is what finds the revision code?
Abbott: Use 'what'.
Costello: That's what I am trying to find out. Isn't that true?
Abbott: No. 'true' gives you 0.
Costello: Which one?
Abbott: 'true' gives you 0. 'which programname'
Costello: Let's get back to my problem. What program? How do I find it?
Abbott: Type 'find / -name it -print' to find 'it'. Type 'what program' to get the revision code.
Costello: I want to find the revision code.
Abbott: You can't 'find revisioncode', you must use 'what program'.
Costello: Which command will do what I need?
Abbott: No. 'which command' will find 'command'.
Costello: I think I understand. Let me write that.
Abbott: You can 'write that' only if 'that' is a user on your system.
Costello: Write what?
Abbott: No. 'write that'. 'what program'.
Costello: Cut that out!
Abbott: Yes. those are valid files for 'cut'. Don't forget the options.
Costello: Do you always do this?
Abbott: 'du' will give you disk usage.
Costello: HELP!
Abbott: 'help' is only used for Source Code Control System (SCCS).
Costello: You make me angry.
Abbott: No, I don't 'make me' angry but I did 'make programname' when I was upset once.
Costello: I don't want to make trouble, so no more.
Abbott: No 'more'? 'which' will help you find 'more'. Every system has 'more'.
Costello: Nice help! I'm confused more now!
Abbott: Understand that since 'help' is such a small program, it is better not to 'nice help'. and 'more now' is not allowed but 'at now' is. Unless of course 'now' is a file name.
Costello: This is almost as confusing as my PC.
Abbott: I didn't know you needed help with 'pc'. Let me get you to the Pascal compiler team.
Computer novices may feel like they're alone these days, but some of the following calls to IBM's help center show there are plenty of people out there who still are inching onto the information superhighway.
After a caller gave a technician her PC's serial number, he scanned a database of registered users and responded, "I see you have an Aptiva" desktop unit. Before he could say another word, the caller shrieked and said she'd be right back. When the customer returned, the technician asked if she was all right. The caller responded: "Had I realized you could see me, I never would have telephoned in my bathrobe."
A customer who had just received a laptop computer asked about the power-saving feature known as "hibernate." Would this hibernate device work in the spring and summer, the caller asked.
Another caller explained she had received a gift of software on 5.25-inch diskettes, but she had only a 3.5-inch disk drive on her computer. The technician said she had two options: Get a second disk drive, or use 3.5-inch diskettes. The customer called back later, now complaining that her disk drive was making a terrible noise. And this despite the fact that she was using a 3.5-inch diskette, she said. After a bunch of questions, the technician determined the caller had used a pair of scissors to trim the 5.25-inch diskettes to fit the 3.5-inch drive.
A caller, perplexed that his new desktop computer--the one that was supposed to do everything short of bringing on world peace - was doing nothing, cried out for help. No problem, the IBM technician said. First, open a "window" to launch a specific program. The conversation continued, and the caller asked a few moments later if it might be all right to close the window. Why, the IBM technician asked. Because, the caller responded, it was getting very chilly.
Here are some basic descriptions of what may happen if airplanes had different operating systems running them.
DOS: Everybody pushes it till it glides, then jumps on and lets it coast till it skids, then jumps off, pushes, jumps back on, etc.
DOS with QEMM: Same as DOS, but with more leg room for pushing.
Macintosh: All the flight attendants, captains and baggage handlers look the same, act the same and talk the same. Every time you ask a question, you are told you don't need to know, don't want to know and everything will be done for you without your knowing, so just shut up.
OS/2: To get on board, you have to have your ticket stamped 10 different times by standing in 10 different lines. Then you fill out a form asking how you want your seating arranged--with the look and feel of an ocean liner, a passenger train or a bus. If you get on board and off the ground, you will have a wonderful trip, except when the rudder and flaps freeze, in which case you have time to say your prayers before you crash.
Windows: Colorful airport terminal, friendly flight attendants, easy access to a plane, and an uneventful takeoff. Then, all in a sudden, boom! You blow up without any warning whatsoever.
NT: The terminal and flight attendants all look like those the Windows plane uses, but the process of checking in and going through security is a nightmare. Once aboard, those passengers with first class tickets can go anywhere they want and arrive in half the time, while the vast majority of passengers with coach tickets can't even get aboard.
Unix: Everyone brings one piece of the plane. Then they go on the runway and piece it together, all the while arguing about what kind of plane they're building.
CAIRO: The airplane is distributed among 47 different hangars in 13 airports scattered over 8 states, 4 Canadian provinces, and a remote mountain hideaway in Nicaragua. But you don't need to know where the airplane is or who it belongs to in order to fly it. Actually, you don't fly the airplane itself; you fly a simulation that behaves just like the real thing except that you don't go anywhere. But that's okay, because when the world is at your fingertips you never need to leave home.
"Can you help me? asked Alice.
"No," said Negative.
"I'm looking for a white consultant." Alice pointed in the direction she had been walking. "Did he go this way?" she asked.
"No," said Negative.
She pointed the other way.
"Yes," said Positive.
Soon Alice came upon a large brown table. The Consultant was there, as was an apparently Mad Hacker, and several creatures that Alice did not recognize. In one corner sat a Dormouse fast asleep. Over the table was a large sign that read "UNIX Conference."
Everyone except the Dormouse was holding a paper cup, from which they were sampling what appeared to be custard. "Wrong flavor," they all declared as they passed the cup the cup to the creature on their right and graciously took the one being offered on their left. Alice watched them repeat this ritual three or four times before she approached and sat down.
Immediately, a large toad leaped into her lap and looked at her as if it wanted to be loved. "Grep," it exclaimed.
"Don't mind him," explained the Mad Hacker. "He's just looking for some string."
"Nroff?" asked the Frog.
The Mad Hacker handed Alice a cup of custard-like substance and a spoon. "Here," he said, "what do you think of this?"
"It looks lovely," said Alice, "very sweet." She tried a spoonful. "Yuck!" she cried. "It's awful. What is it?"
"Oh just another graphic interface for UNIX," answered the Hacker.
Alice pointed to the sleeping Dormouse. "Who's he?" she asked.
"That's OS Too," explained the Hacker. "We've pretty much given up on waking him.
"Just than, a large, Blue Elephant sitting next to the Dormouse stood up. "Ladies and gentlemen," he trumpeted pompously, "as the largest creature here, I feel impelled to state that we must take an Open Look at..."
A young Job Sparrow on the other side of the table stood up angrily. The Elephant noticed and changed his speech accordingly."...what our NextStep will be.
"Half the creatures bowed in respect while the other half snickered quietly to themselves. Just then, OS Too fell over in his sleep, crashing into the Elephant and taking him down with him. No one seemed a bit surprised.
"What we need," declared a Sun Bear as he lapped up custard with his long tongue," is a flavor that goes down like the Macintosh.
"Suddenly, the White Consultant began jumping up and down as his face got red. "No, no, no! he screamed. "No one pays one fifty an hour to Macintosh consultants!"
"Awk," said the Frog.
"Users," explained the Sun Bear, "want an easy interface that they will not have to learn."
"Users?" cried the Consultant in disbelief. "Users?! You mean secretaries, accountants, architects. Manual laborers!"
"Well," responded the Sun Bear, "we've got to do something to make them want to switch to UNIX."
"Do you think," said a Woodpecker who had been busy making a hole in the table, "that there might be a problem with the name `UNIX?' I mean, it does sort of suggest being less than a man."
"Maybe we should try another name, " suggested the Job Sparrow, "like Brut, or Rambo."
"Penix," suggested a Penguin.
"Mount," said the Frog, "spawn."
Alice slapped him. "Nice?" he asked.
"But then again," suggested the Woodpecker, "what about the shrinkwrap issue?"
Suddenly, everyone leaped up and started dashing about, waving their hands in the air and screaming. Just as suddenly, they all sat down again.
"Now that that's settled," said the Woodpecker, "let's go back to tasting flavors."
Everyone at the table sampled a new cup of custard. "Wrong flavor," they all declared as they passed the cup to the creature on their right and took the one being offered on their left.
Totally confused, Alice got up and left. After she had been walking away, she heard a familiar voice behind her.
"Rem," is said, "edlin."
Alice turned and saw the Frog. She smiled. "Those are queer sounding words," she said, "but at least I know what they mean."
"Chkdsk," said the Frog.
"Alice in UNIX land" was created by Lincoln Spector TEXAS COMPUTER CURRENTS SEPTEMBER 1989
My computer broke down.
It crashed and burned!
And for my AOL, I really yearned! I tried to stay busy...
And keep it off my mind.
It was worse than cigarettes, at least butts I can find!! So I went to Wal-Mart, and got on their pc.
The cashier in electronics was staring at me.
But I didn't care. I had to get on line! Check my mail, and see what buddies I can find.
I drew a crowd as I began to cry.
I couldn't find the password no matter how hard I tried! I need my AOL!! I got to have my fix!!
Go to my favorite places, check out some cool pics.
The cashier called Security! I heard her whisper low, "We have ourselves a Psycho here and she has got to go!"
Security rushed over. Not long did he stall.
Obviously he has never suffered from AOL withdrawal. He slapped cuffs on my wrists and threw me out the door!
Then he looked at me and said, "Don't come round here no more!"
I feel so embarrassed!! I have sunk so low! To be kicked out of Wal-Mart.... How low can I go?
So I'll try really hard now to rid myself of this affliction.
Get rid of these bad habits and my AOL addiction!
If architects had to work like programmers . . .
D
Bill Gates suddenly dies and finds himself face to face with God. God stood over Bill Gates and said, "Well Bill, I'm really confused on this one. It's a tough decision; I'm not sure whether to send you to Heaven or Hell. After all, you helped society enormously by putting a computer in almost every home in America, yet you also created that ghastly Windows '95 among other indiscretions. I believe I'll do something I've never done before; I'll let you decide where you want to go."
Bill pushed up his glasses, looked up at God and replied, "Could you briefly explain the difference between the two?" Looking slightly puzzled, God said, "Better yet, why don't I let you visit both places briefly, then you can make your decision. Which do you choose to see first, Heaven or Hell?"
Bill played with his pocket protector for a moment, then looked back at God and said, "I think I'll try Hell first." So, with a flash of lightning and a cloud of smoke, Bill Gates went to Hell.
When he materialized in Hell, Bill looked around. It was a beautiful and clean place, a bit warm, with sandy beaches and tall mountains, clear skies, pristine water, and beautiful women frolicking about. A smile came across Bill's face as he took in a deep breath of the clean air. "This is great," he thought, "if this is Hell, I can't wait to see heaven."
Within seconds of his thought, another flash of lightning and a cloud of smoke appeared, and Bill was off to Heaven. Heaven was a place high above the clouds, where angels were drifting about playing their harps and singing in a beautiful chorus. It was a very nice place, Bill thought, but not as enticing as Hell.
Bill looked up, cupped his hands around his mouth and yelled for God and Bill Gates was sent to Hell for eternity.
Time passed, and God decided to check on the late billionaire to see how he was progressing in Hell. When he got there, he found Bill Gates shackled to a wall in a dark cave amid bone thin men and tongues of fire, being burned and tortured by demons.
"So, how is everything going?" God asked.
Bill responded with a crackling voice filled with anguish and disappointment, "This is awful! It's nothing like the Hell I visited the first time!! I can't believe this is happening! What happened to the other place....with the beaches and the mountains and the beautiful women?
"That was the demo," replied God.
Satan greets him: "Welcome Mr. Gates, we've been waiting for you. This will be your home for all eternity. You've been selfish, greedy and a big liar all your life. Now, since you've got me in a good mood, I'll be generous and give you a choice of three places in which you'll be locked up forever.
Satan takes Bill to a huge lake of fire in which millions of poor souls are tormented and tortured. He then takes him to a massive coliseum where thousands of people are chased about and devoured by starving lions. Finally, he takes Bill to a tiny room in which there is a bottle of the finest wine sitting on a table. To Bill's delight, he sees a PC in the corner. Without hesitation, Bill says "I'll take this option."
"Fine," says Satan, allowing Bill to enter the room. Satan locks the room after Bill.
As he turns around, he bumps into Lucifer. "That was Bill Gates!" cried Lucifer. "Why did you give him the best place of all!"
"That's what everyone thinks" snickered Satan.
"The bottle has a hole in it!"
"What about the PC?"
"It's got Windows 95!" laughed Satan.
"And it's missing three keys,"
"Which three?"
"Control, Alt and Delete."
Top Ten Signs You Bought A Bad Computer
1. Lower corner of screen has the words "Etch-a-sketch" on it.
2. It's celebrity spokesman is that "Hey Vern!" guy.
3. In order to start it you need some jumper cables and a friend's car.
4. It's slogan is "Pentium: redefining mathematics".
5. The "quick reference" manual is 120 pages long.
6. Whenever you turn it on, all the dogs in your neighborhood start howling. The screen often displays the message, "Ain't it break time yet?" The manual contains only one sentence: "Good Luck!" The only chip inside is a Dorito. You've decided that your computer is an excellent addition to your fabulous paperweight collection.
A Software Engineer, a Hardware Engineer and a Branch Manager were on their way to a meeting. They were driving down a steep mountain road when suddenly the brakes on their car failed. The car careened almost out of control down the road, bouncing off the crash barriers, until it miraculously ground to a halt scraping along the mountainside. The car's occupants, shaken but unhurt, now had a problem: they were stuck halfway down a mountain in a car with no brakes. What were they to do?
"I know," said the Branch Manager, "Let's have a meeting, propose a Vision, formulate a Mission Statement, define some Goals, and by a process of Continuous Improvement find a solution to the Critical Problems, and we can be on our way."
"No, no," said the Hardware Engineer, "That will take far too long, and besides, that method has never worked before. I've got my Swiss Army knife with me, and in no time at all I can strip down the car's braking system, isolate the fault, fix it, and we can be on our way."
"Well," said the Software Engineer, "Before we do anything, I think we should push the car back up the road and see if it happens again."
ORIGAMI
Art of paper folding. In order to obtain a nice and effectiveness result, put the floppy in the disk drive after folding it several times in different directions. With a little luck, you should be able to get it jammed. Now, ask yourself. How can your disk get damaged if you can't even get it out of the drive?
SMOKE
Use cigarettes or anything that could be burnt. When you are smoking, blow directly to your disk. In that way, you will be able to destroy it soon, and if you are lucky, damage the drive as well.
PIRANHAS
If you don't have any at home, you can use a stapler, a clip, or simply write down on the disk label with a hard point pencil or pen. This wonderful method of "caring" for disks also often gives you a pretty bite-like design on the remaining pieces of the disk.
MAGNETS
They are wonderful. You can find them in the telephone, in some paper weights, and stuck on the frige door. If you can't find any, you can leave the floppies on the printer or on your display for a while, making sure that they are on.
MAIL
Put a disk in an envelope and don't write any warning on it; then mail it to someone, and that's all.
MAGIC TOUCH
Touch your floppy. As much as you can. If you have marmelade or butter in your fingers, better. Your floppy will acknowledge it.
DON'T USE ANY ENVELOPE
Archive them wihtout their envelope, piled under a lot of papers and manuals.
DON'T MAKE BACKUPS
Of course, if you don't have any security copy, you won't have to worry about how to destroy them once you have lost the original.
SUPREME STUPIDITY
It is the best way of destroying floppies. If you practice it regularly, you'll find new methods to add to this list.
In a recent contest in The Washington Post, readers were asked to take an expression using a number, add or subtract one, and create a new definition:
The Year 2001 Problem: How to find jobs for all those programmers hired to solve the Year 2000 problem.
Catch-23: Complete the previous catch before proceeding to this step.
Fortune 501: Levi Strauss makes the list, but just by the seat of its pants.
Motel 5: If you're not there by midnight, they turn off the light.
Dressed to the Eights: Impeccably attired with white socks.
Six Brides for Seven Brothers: Someone's gonna get hurt !
Snow White and the Eight Dwarfs: The title, before they expelled Gassy.
Five Eyes: Other kids can be so cruel when you are Siamese twins, and one of you is wearing a monocle.
665: The mark on the forehead of Satan's slightly less evil brother, Ralph.
Humorous Computer-Related Acronyms
IBM
I Blame Microsoft
Idiots Buy Me
Idiots Building Machines
I'll Buy Macintoshes
It Bit Me
It Built Microsoft
It's Better Manually
I've Been Mislead
I've Been Mugged
WINDOWS
Well, It Never Does Operate With Speed
When I Need Data Output Without Speed
While Idle, Needs DX or WorkStation
Will Install Needless Data On Whole System
WIN
Whoppingly Immense NOP
Worm Infestation Netware
MS-WINDOWS NT / WINDOWS NT
My Solitaire With Its New De-accelerator, Only With Some Network Technology
Well Intended, Netword De-accelerator, Only Works Sometimes, Never Totally
WINDOWS (as a) Network Trojan
Different Operating Systems Expectations
Macintosh: What You See Is What You Get
MS-DOS: You Asked For It, You Got It
UNIX: IfUHv2sk, UDntWnt2Kno
VMS: You Got It, All Of It, Want It Or Not
Random Abbreviations for Many Computer Companies
APPLE: Arrogance Produces Profit-Losing Entity
DEC: Dump Everything and Close
DEC: Do Expect Cuts
HCL: Hilarious Computer Logic
HP: Hot Pursuit
IBM: I Blame Microsoft
MAC: Most Absurd Computer
MACINTOSH: Most Applications Crash; If Not, The Operating System Hangs
MICROSOFT: Most Intelligent Customers Realize Our Software Only Fools Teenagers
NEXT: Now EXchange for Trash
OS/2: Obsolete Soon, Too.
WARP: What A Rot Program
Acronymns for Other Computer Terms:
AMIGA: A Merely Insignificant Game Addiction
BASIC: Bill's Attempt to Seize Industry Control
CD-ROM: Consumer Device, Rendered Obsolete in Months
COBOL: Completely Obsolete Business Oriented Language
DOS: Defective Operating System
ISDN: It Still Does Nothing
LISP: Lots of Infuriating & Silly Parenthesis
MIPS: Meaningless Indication of Processor Speed
PCMCIA: People Can't Memorize Computer Industry Acronyms
PENTIUM: Produces Erroneous Numbers Through Incorrect Understanding of Mathematics
SCSI: System Can't See It
WWW: World Wide Wait
This article is from the Wall Street Journal, Tuesday, March 1, 1994: Befuddled PC Users Flood Help Llines, and No Qquestion Seems To Be Too Basic
AUSTIN, Texas - The exasperated help-line caller said she couldn't get her new Dell computer to turn on. Jay Ablinger, a Dell Computer Corp. technician, made sure the computer was plugged in and then asked the woman what happened when she pushed the power button.
"I've pushed and pushed on this foot pedal and nothing happens," the woman replied. "Foot pedal?" the technician asked. "Yes," the woman said, "this little white foot pedal with the on switch." The "foot pedal," it turned out, was the computer's mouse, a hand-operated device that helps to control the computer's operation.
Personal-computer makers are discovering that it's still a low-tech world out there. While they are finally having great success selling PCs to households, they now have to deal with people to whom monitors and disk drives are as foreign as another language.
"It is rather mystifying to get this nice, beautiful machine and not know anything about it," says Ed Shuler, a technician who helps field consumer calls at Dell's headquarters here. "It's going into unfamiliar territory," adds Gus Kolias, vice president of customer service and training for Compaq Computer Corp. "People are looking for a comfort level."
Only two years ago, most calls to PC help lines came from techies needing help on complex problems. But now, with computer sales to homes exploding as new "multimedia" functions gain mass appeal, PC makers say that as many as 70% of their calls come from rank novices. Partly because of the volume of calls, some computer companies have started charging help-line users.
The questions are often so basic that they could have been answered by opening the manual that comes with every machine. One woman called Dell's toll-free line to ask how to install batteries in her laptop. When told that the directions were on the first page of the manual, says Steve Smith, Dell director of technical support, the woman replied angrily, "I just paid $2,000 for this stupid thing, and I'm not going to read a book."
Indeed, it seems that these buyers rarely refer to a manual when a phone is at hand. "If there is a book and a phone and they're side-by-side, the phone wins time after time," says Craig McQuilkin manager of service marketing for AST Research, Inc. in Irvine, Calif. "It's a phenomenon of people wanting to talk to people.
And do they ever. Compaq's help center in Houston, Texas, is inundated by some 8,000 consumer calls a day, with inquiries like this one related by technician John Wolf: "A frustrated customer called, who said her brand new Contura would not work. She said she had unpacked the unit, plugged it in, opened it up and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What power switch?
Seemingly simple computer features baffle some users. So many people have called to ask where the "any" key is when "Press Any Key" flashes on the screen that Compaq is considering changing the command to "Press Return Key.
Some people can't figure out the mouse. Tamra Eagle, and AST technical support supervisor, says one customer complained that her mouse was hard to control with the "dust cover" on. The cover turned out to be the plastic bag the mouse was packaged in. Dell technician Wayne Zieschan says one of his customers held the mouse and pointed it at the screen, all the while clicking madly. The customer got no response because the mouse works only if it's moved over a flat surface.
Disk drives are another bugaboo. Compaq technician Brent Sullivan says a customer was having trouble reading word-processing files from his old diskettes. After troubleshooting for magnets and heat failed to diagnose the problem, Mr. Sullivan asked what else was being done with the diskette. The customer's response: "I put a label on the diskette and rolled it into the typewriter."
At AST, another customer dutifully complied with a technician's request that she send in a copy of a defective floppy disk. A letter from the customer arrived a few days later, along with a Xerox copy of the floppy. And at Dell, a technician advised his customer to put his troubled floppy back in the drive and "close the door." Asking the technician to "hold on," the customer put the phone down and was heard walking over to shut the door to his room. The technician meant the door to his floppy drive.
The software inside the computer can be equally befuddling. A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer needed help setting up a new program, so Dell technician Gary Rock referred him to the local Egghead. "Yeah, I got me a couple friends," the customer replied. When told Egghead was software store, the man said, "Oh! I thought you meant for me to find couple of geeks.
Not realizing how fragile computers can be, some people end up damaging parts beyond repair. A Dell customer called to complain that his keyboard no longer worked. He had cleaned it, he said, filling up his tub with soap and water and soaking his keyboard for a day, and the removing all the keys and washing them individually.
Computers make some people paranoid. A Dell technician, Morgan Vergaran says he once calmed a man who became enraged because, "his computer has told him he was bad and an invalid." Mr. Vergara patiently explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
These days PC-help technicians increasingly find themselves taking on the role of amateur psychologists. Mr. Shuler, the dell technician who once worked as a psychiatric nurse, says he defused a potential domestic fight by soothingly talking a man through a computer problem after the man had screamed threats at his wife and children in the background
There are also the lonely hearts who seek out human contact, even if it happens to be a computer techie. One man from New Hampshire calls Dell every time he experiences a life crisis. He gets a technician to walk him through some contrived problem with his computer, apparently feeling uplifted by the process.
"A lot of people want reassurance," says Mr. Shuler.
In the beginning, God created the Bit and the Byte. And from those he created the Word.
And there were two Bytes in the Word; and nothing else existed. And God separated the One from the Zero; and he saw it was good.
And God said - Let the Data be; And so it happened. And God said - Let the Data go to their proper places. And he created floppy disks and hard disks and compact disks.
And God said - Let the computers be, so there would be a place to put floppy disks and hard disks and compact disks. Thus God created computers and called them hardware.
And there was no Software yet. But God created programs; small and big... And told them - Go and multiply yourselves and fill all the Memory.
And God said - I will create the Programmer; And the Programmer will make new programs and govern over the computers and programs and Data.
And God created the Programmer; and put him at Data Center; And God showed the Programmer the Catalog Tree and said You can use all the volumes and subvolumes but do not use Windows.
And God said - It is not good for the programmer to be alone. He took a bone from the Programmer's body and created a creature that would look up at the Programmer; and admire the Programmer; and love the things the Programmer does; And God called the creature: the User.
And the Programmer and the User were left under the naked DOS and it was Good.
But Bill was smarter than all the other creatures of God. And Bill said to the User - Did God really tell you not to run any programs?
And the User answered - God told us that we can use every program and every piece of Data but told us not to run Windows or we will die.
And Bill said to the User - How can you talk about something you did not even try. The moment you run Windows you will become equal to God. You will be able to create anything you like by a simple click of your mouse.
And the User saw that the fruits of the Windows were nicer and easier to use. And the User saw that any knowledge was useless--since Windows could replace it.
So the User installed the Windows on his computer; and said to the Programmer that it was good.
And the Programmer immediately started to look for new drivers. And God asked him--What are you looking for? And the Programmer answered--I am looking for new drivers because I can not find them in the DOS. And God said - Who told you need drivers? Did you run Windows? And the Programmer said - It was Bill who told us to!
And God said to Bill - Because of what you did, you will be hated by all the creatures. And the User will always be unhappy with you. And you will always sell Windows.
And God said to the User - Because of what you did, the Windows will disappoint you and eat up all your Resources; and you will have to use lousy programs; and you will always rely on the Programmers help.
And God said to the Programmer - Because you listened to the User, you will never be happy. All your programs will have errors and you will have to fix them and fix them to the end of time.
And God threw them out of the Data Center and locked the door and secured it with a password.
General Protection Fault
Computer Problem Report Form
1. Describe your problem:
________________________________
________________________________
2. Now, describe the problem
accurately:
________________________________
________________________________
3. Speculate wildly about the cause
of the problem:
________________________________
________________________________
4. Problem Severity:
A. Minor __
B. Minor __
C. Minor __
D. Trivial __
5. Nature of the problem:
A. Locked Up __
B. Frozen __
C. Hung __
D. Strange Smell __
6. Is your computer plugged in?
Yes __
No __
7. Is it turned on?
Yes __
No __
8. Have you tried to fix it yourself?
Yes __
No __
9. Have you made it worse?
Yes __
10. Have you had a friend who knows
all about computers. Try to fix it
for you?
Yes __ No __
11. Did they make it even worse?
Yes __
12. Have you read the manual?
Yes __ No __
13. Are you sure you've read the manual?
Maybe __ No __
14. Are you absolutely you've
read the manual?
No __
15. If you read the manual, do you think
you understood it?
Yes __ No __
16. If Yes, then explain why you can't
fix the problem yourself.
________________________________
________________________________
17. What were you doing with your computer
at the time the problem occurred?
________________________________
________________________________
l8. If you answered nothing, then explain
why you were logged in?
________________________________
________________________________
l9. Are you sure you aren't imagining
the problem?
Yes __ No __
20. Does the clock on your home VCR blink
12:00?
Yes __ What's a VCR? __
21. Do you have a copy of PCs for Dummies?
Yes __ No __
22. Do you have any independent witnesses
to the problem?
Yes __ No __
23. Do you have any electronics products
that DO work?
Yes __ No __
24. Is there anyone else you could blame
this problem on?
Yes __ No __
25. Have you given the machine a good whack
on the top?
Yes __ No __
26. Is the machine on fire?
Yes __ Not Yet __
27. Can you do something else instead of
bothering me?
Yes __
|
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